Refund Policy

Thank you for shopping with Glaurie. We are committed to providing high-quality press-on nails and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refunds:

• Damaged or Defective Products: If your press-on nails arrive damaged or defective, please contact us within 7 days of receipt with photos of the issue. We will provide a replacement or issue a refund.
• Incorrect Orders: If you receive an incorrect product, please notify us within 7 days of receipt. We will send the correct item and arrange for the return of the incorrect product.

2. Non-Refundable Items:

• Custom or Personalized Products: Items that have been customized or personalized are non-refundable.
• Opened or Used Products: For hygiene reasons, we cannot accept returns or offer refunds for opened or used products.

3. Process:

• To request a refund or replacement, please email us at info@glaurie.com, with your order number and details of the issue.
• We will review your request and respond within 3 business days.
• If approved, we will issue a refund to your original payment method or send a replacement as per your preference.

4. Return Shipping:

• If a return is necessary, we will provide instructions and cover return shipping costs for damaged or incorrect items.

5. Contact Us:

• For any questions or concerns regarding your purchase, please contact us at info@glaurie.com

Thank you for your understanding and cooperation.